Another FAIL for LiveNation

See the email exchange that happened today, just 10 minutes ago. Another FAIL. Why do I keep expecting better?

From: Live Nation Support
Sent: Monday, February 2, 2009 4:32:20 PM
Subject: CLT Buffett tix issues [Incident: 090131-000292]

Live Nation Support
Please find below information related to your Live Nation ticket inquiry or ticket purchase. To find answers around-the-clock, please visit our online FAQ at www.livenation.com/help

If this issue is not resolved to your satisfaction, please respond to this message.

Thank you for allowing us to be of service to you.


Subject
CLT Buffett tix issues

Discussion Thread
Response (Katy) 02/02/2009 01:32 PM
Dear Elizabeth,

Thank you for contacting Live Nation Customer Care with your inquiry. Our records reflect that you were able to purchase 6 ticket for Jimmy Buffett at Verizon Charlotte. These tickets are located on the lawn and will be printed and shipped out to you early this week. I apologize for any confusion during the purchase process.

Thank you,

Katy
Live Nation Customer Care

WTF? Katy, did you even read the email?

Katy,

Thanks for your response.

Unfortunately, it does nothing to address the issues I raised in my letter to you, other than to apologize for confusion. (By the way: I felt no confusion during the process; just intense dislike of the horrible way that LiveNation chooses to serve it's customers.)

What does LiveNation have to say for itself and this despicable experience? Surely, this isn't what the LiveNation brand is supposed to stand for--or am I giving the company more credit than it's due?

Awaiting a real answer,
Your still very upset customer,
Elizabeth